Privacy Policy

Phoenix Family knows that you care how your information is used and shared. We take that seriously. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to information we collect both online and offline.

Information we collect

We may collect personal information that you choose to provide when you interact with us, including your name, mailing address, email address, phone number, and donation history.

We may also collect information when you make a donation, sign up for emails or newsletters, complete a form such as a volunteer application or contact form, or otherwise interact with our website.

In addition, we may collect limited technical information through tools that help us understand how people use our website.

How we use information

We use the information you provide to process donations and send acknowledgments, communicate with you about our programs, events, and funding needs, respond to questions or requests, support volunteer engagement, and improve our website and outreach.

If you no longer wish to receive communications from us, you can contact us at any time and ask to be removed from our mailing list.

Donor recognition and anonymity

Phoenix Family may publish donor names in materials such as our annual report. We are always happy to honor requests to remain anonymous.

How information is shared

Phoenix Family does not sell, rent, trade, or share personal information with outside individuals or organizations for their marketing purposes.

We may share information with trusted service providers who help us operate our website, process donations, manage communications, or store data. These partners are expected to use information only for the services they provide to Phoenix Family.

Cookies and third-party tools

Our website may use cookies or similar technologies to improve your experience and help us understand how the site is used.

We may also use third-party services such as donation platforms, email tools, or analytics providers. These services may collect information in accordance with their own privacy policies.

Data security

We take reasonable steps to protect personal information and maintain appropriate safeguards to prevent unauthorized access, disclosure, or misuse.

Your choices

You may opt out of receiving communications from us, request to review or update your personal information, or ask that your information be removed from our records when appropriate.

To make a request, please contact us using the information below.

Updates to this policy

This policy may be updated from time to time. Any changes will be posted on this page.

Contact us

If you have questions about this policy, concerns about how your information is handled, or need this notice in another format, please contact us. We will do our best to respond and provide additional information.

Phoenix Family
3908 Washington St.
Kansas City, MO 64111

Phone: 816.561.1033
Email: privacy@phoenixfamily.org